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Need More Information?

For ordering questions:

orders@upsidedelivered.com

For partnership inquires:

partnering@upsidedelivered.com

For all other inquires, please visit our FAQs below and if you still have a question or concern, fill out the form and someone will get back to you within 48 hours.

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Frequently Asked Questions – FAQs

Why are some of your boxes different prices?

All of our boxes contain different lessons and different items, which contribute to the price. Our standard boxes are a set price, while our specialty boxes range in price depending on the included items.

When will I be billed?

You will be billed as soon as your order is placed. It usually takes 3-5 business days for your box to ship.

You may cancel your order within 24 hours as long as you email at orders@upsidedelivered.com, with the subject: REFUND24.

If you have any questions or issues with the order please contact us above.

When will I receive my box?

Typically in 3-5 business days your box, boxes and items will ship.

What does each box contain?

Each box contains:

CBT (Cognitive Behavioral Therapy) information and lessons;

Coaching examples and/or tips for parents;

Five to seven items per box for the child to use, learn and enjoy.

What is the difference between your standard boxes and speciality boxes?

Our standard boxes include: the Begin box, Find your Feelings, Move Your Mood, and the ToolBox, all which are based upon thinking-feeling-behaving (i.e. CBT).
Our speciality boxes are available for a limited time and are designed to target a specific event or situation that may be stressful or anxiety-producing. Additionally, some speciality boxes are available year-round.

What are shipping costs?

Shipping is based on your location. We do have 2 options to ship:

1. UPS Ground – standard ground fee based upon total purchase amount.

2. UPS 2-day Priority – If you need your box ASAP, we can ship it quicker for an additional fee of $20

3. We do ship internationally. Please contact us directly for shipping and custom rates.

What is CBT?

CBT is Cognitive Behavioral Therapy by Dr. Aaron Beck. CBT is built upon the idea that our thoughts impact our feelings, which influence our behaviors. When we are able to change our thoughts, that change is felt in our feelings and as a result, in our behaviors. CBT is an evidence based practice that has been shown to be an effective treatment approach in managing stress and anxiety.

Can I order your box in place of attending therapy?

No, this is by no means an alternative to therapy. The purpose of these boxes are to provide your child/children with some practical tools that can be used at home when feeling stressed, anxious, upset, etc., while also providing adults with techniques to coach your child. They are a great addition to counseling.

My child is not diagnosed with anxiety, should I still consider purchasing your box?

Yes! Our boxes are designed for any child who experiences stress and anxiety, whether or not there is a diagnosed anxiety disorder. Life is stressful and our boxes provide some tools and knowledge that can be helpful when navigating life’s stressful situations.